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Returns policy

Textbook Point LTD of 19 Greenwood Place, LONDON, NW5 1LB. Company Number: 09936577.

Returning goods to us

We give all of our customers fourteen days to return any purchases to us for any reason – including change of mind. We expect the goods to return in the condition in which you received them. This Returns Policy is in accordance with the EU Distance Selling Directive as implemented into UK law in 2014.

The following is our policy where you wish to return books in a variety of circumstances. We've kept it brief, so please take a moment to read through it. Our policy concerning the return of goods does not apply in regard to, unless faulty, custom made goods, media, personalised goods, software or video. Your statutory rights remain unaffected.

Timescales for refunds

You are entitled to cancel your order for any reason and return the books within 14 days for a full refund. In most cases, we’ll even cover the cost of delivery! Assuming all is well, we’ll get a refund to you within 24-48 hours.


We do expect the books to return as we sent them, and we only send out books that are in good condition. Please return them as such for a full refund. We reserve the right to reject returns that come back in a poor condition.

Returns form

All returns require a Returns Merchant Authorisation form so that we can get your refund to you asap. This can be found by clicking the link, using the webform below OR by emailing

Your Membership Number:

Your Name*:

RMA Number*: TPR
Your Email*:

ISBN Number 1 / Book Title:

ISBN Number 2 / Book Title:

ISBN Number 3 / Book Title: